We can work with any phone provider that will allow us to forward calls from your phone system to ours. We don't use app or web-based solutions directly, opting instead to use a standardized method we have crafted ourselves to ensure that your calls are routed to us efficiently and accurately.

Currently, we don’t have a solution that would allow for texting. Because of the way phones are forwarded, we cannot receive or send text messages on your behalf.

Yes! We have helped several businesses who use the Google Workspace suite of products. Both phone and email provided by Google can be used in conjunction with Supported Practice.

We process the payments on the 10th of each month and the billing period is done per month (1st-31st) . From the month you begin and on, you will be paying for the month ahead and any time that is not used for that month is credited back to you for the appropriate amount on the following month’s bill. You will get a utilization report for the previous month that shows over or under-utilization of your time for that month, which is then credited and applied to the current invoice. The time itself does not roll over, but the payment does as a credit so that you are not paying for time you are not using.

We use timekeeping software called Harvest that tracks the amount of time we spend on tasks. If we notice we are using the amount of time you have budgeted for too quickly we will communicate this with you so that you can either expand your package to allow for more time to be spent taking care of the tasks for your practice; or have us focus the remaining time on specific tasks so as not to go over budget. If you know you tend to get busy at certain points of the year, it is best to communicate this with us during onboarding so that we can plan accordingly to manage the ebb and flow of your practice as it is slightly different for each business.

We have created documents that we refer to as “trackers” that compile all necessary data for your practices incoming leads. We follow up with these leads on a specific schedule (if they are not responsive to our initial correspondence), and once matched and scheduled they will move along to different places in our document to be tracked up until they’ve had enough sessions to be considered a client within the practice. This is also what produces many of your metrics!

Yes. There will always be more than one person trained on your practice’s account to be able to support your needs in the event the individual who is the “Point Person” for your account is away or ill. It is typical for about 80-90% of the time on your account to be utilized by your “Point Person” to be managing and/or directing the needs of your business while they are working or away. This person would also be the individual who would train anyone on your account in their absence.

Most of the time spent handling daily needs for the practice will be logged under “Daily Dedicated Block” which entails tasks such as responding to emails, web forms, voicemails, answering calls, etc. Anything outside of this would be tagged as such, for instance, “Billing” for billing-related tasks, “Consultation & Setup” for onboarding needs, “Metrics” for any updates in reflecting your data, or marketing needs which will be billed under “Marketing”, and “Meeting with Owner” for any meetings together. On occasion, there are “Special Projects” outside of the normal tasks that would be billed under that tag which could include tasks such as creating a document, a project you need help with in your EHR or CRM, or assisting you in aggregating data on a clinician or client.